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Indicative of a disconnect between a business and its customers, market
share erosion is a serious problem that must be addressed as a priority. This
MAI Program identifies the causes of the situation from the point of view of
the customers and recommends ways to reverse the trend.
Benefits
- Increased market share among current and potential customers
- Improvement in company standing against competitors
- Identification of the steps necessary to gain or regain market share
- Determination of how to become the vendor of choice
- Increase in short-term and long-term revenues
How
- By understanding why customers tend to value one vendor over another
- By assessing company strengths and weaknesses as perceived by existing and
potential customers
- By gaining insight into the reasons customers increasingly favor the
competition
- By rating perceived company assets against those of its main competitors
Inquiry
- Obtains feedback from a minimum of 50 potential accounts
- Targets customers, prospects, or the market at large
- Can be customized according to client requirements
Deliverables
- Report containing conclusions, recommendations and supporting details
- In-person presentation of the results to company management
Schedule
- Results available starting within a few weeks, depending on client needs
and program complexity
*** MAI, the reliable path to your customers
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